Kugoo Kukirin Uk stands behind the quality of every product sold and delivered by our team, hoping that each and every customer expectation is met and exceeded. If for any reason you are not fully satisfied with your purchase experience within 14 days, we are happy to help with a replacement or refund (This valid purchase is only available for the Kugoo Kukirin Uk website).
Orders can be returned within 14 days upon receiving (subject to the last update of the logistics time).
Before starting the return process, you should fill out and send a return form to service@officialkugookukirin.co.uk, preferably with a photo or video of where the product was damaged.
After approval by Kugoo Kukirin Uk, Customer Support will share the corresponding return address with you, products can be returned as long as they are in their original packaging and accompanied by all accessories and manuals. The customer is responsible for good packaging.
Please return the product and provide the tracking number and query link to Kugoo Kukirin Uk within 7 days. Otherwise, the request will be processed as expired.
Please refer to the return & refund policy of the platform or buying store. For more details, you can contact the seller to confirm specific terms and conditions.
*Please note: This website only accepts the true purchase from officialkugookukirin.co.uk. This means if you got one product from other sales like Amazon, Aliexpress, or Geekbuying, Geekmaxi, etc. You should ask for a return from them, not from officialkugookukirin.co.uk.
The full price of the order will e released to your account within 14 workdays after we receive your refund request form.
Product is shipped out (cancellations):
Once a parcel is dispatched and cannot be intercepted, kindly contact our support team to initiate a return upon receiving the parcel. Please note that you will be responsible for the associated shipping fees.
Pre-orders and cancellations of pre-orders:
For all pre-orders, your debit or credit card will be paid immediately. There will be no delay in payment, regardless of when the product is expected to ship. After your payment, you can refer to the previous section for the refund process.
Product was delivered:
Used articles:
We do not offer a return of used items, except in the EXTREME cases of breakage/ malfunction.
Kugoo Kukirin UK
22-23 Dane’s Road
Romford
Essex
RM7 0HL
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